Privacy Policy
Last updated:
1. Introduction
Welcome to Jointslifeexpel. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dedicated to providing educational content about balancing activity and rest throughout the day.
This policy applies to all information collected through our website at jointslifeexpel.world and any related services, including our contact forms and newsletter subscriptions.
2. Data Controller Information
The data controller responsible for your personal data is:
- Company Name: Jointslifeexpel
- Address: 78 Edinburgh Street, Pukekohe 2120, New Zealand
- Phone: +642041708523
- Email: contact@jointslifeexpel.world
3. Information We Collect
3.1 Personal Data You Provide
We collect personal information that you voluntarily provide when you:
- Fill out our contact form (name, email address, message content)
- Subscribe to our wellness newsletter
- Request information about our daily balance resources
- Participate in surveys or feedback forms
3.2 Automatically Collected Data
When you visit our website, we may automatically collect certain information, including:
- IP address and general location data
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website addresses
- Device information
4. Purpose of Data Processing
We process your personal data for the following purposes:
- To respond to your enquiries about balancing activity and rest
- To provide you with requested wellness information and resources
- To send periodic updates about new content (with your consent)
- To improve our website and user experience
- To analyse website traffic and usage patterns
- To comply with legal obligations
5. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR) and the New Zealand Privacy Act 2020, we process your data based on:
- Consent: When you explicitly agree to receive communications or submit information through our forms
- Legitimate Interests: To improve our services and provide relevant wellness content
- Legal Obligation: To comply with applicable laws and regulations
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:
| Data Type | Retention Period |
|---|---|
| Contact form submissions | 24 months from last interaction |
| Newsletter subscriptions | Until unsubscription or 36 months of inactivity |
| Website analytics data | 26 months |
| Cookie consent records | 12 months |
7. Your Rights
Under GDPR and New Zealand privacy law, you have the following rights:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restriction: Request limitation of data processing
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, please contact us using the details provided above.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- SSL/TLS encryption for data transmission
- Secure server infrastructure
- Regular security assessments
- Access controls and authentication measures
- Staff training on data protection
9. Third-Party Disclosure
We do not sell, trade, or transfer your personal data to third parties without your consent, except:
- Service providers who assist in website operations (bound by confidentiality agreements)
- When required by law or legal process
- To protect our rights, safety, or property
10. International Transfers
Your data may be transferred to and processed in countries outside New Zealand. When this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
11. Cookies
Our website uses cookies to enhance your experience. For detailed information about the cookies we use, please refer to our Cookie Policy.
12. Children's Privacy
Our website is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
13. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Address: 78 Edinburgh Street, Pukekohe 2120, New Zealand
- Phone: +642041708523
- Email: contact@jointslifeexpel.world
15. Supervisory Authority
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Office of the Privacy Commissioner New Zealand or your local data protection authority.
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